How can we help?
Browse our knowledge base, follow onboarding guides, or submit a support ticket. Our team responds within 4 business hours.
Knowledge base
Browse by topic to find answers fast.
Getting Started
Set up your account, configure your practice, and go live fast.
Clinical Charting
Templates, voice-to-text, AI suggestions, and note workflows.
Scheduling
Appointments, reminders, patient portal, and telehealth setup.
Billing & RCM
Claims, eligibility, ERA posting, and denial management.
Integrations
Labs, pharmacies, imaging, and third-party connections.
Admin & Settings
Users, roles, permissions, and practice configuration.
Onboarding guides
Step-by-step walkthroughs to get your practice fully live.
Practice setup
Configure your practice profile, locations, providers, and scheduling rules.
Import patient records
Migrate demographics, clinical history, and documents from your previous EHR.
Configure billing
Add payers, set up fee schedules, and connect your clearinghouse.
Train your team
Role-based training paths for front desk, clinical staff, and billing.
Go live checklist
Final verification steps before seeing your first patients on iHealthcare.
Frequently asked questions
Submit a support ticket
Can't find what you need? Our support team responds within 4 business hours.
Or email us directly at [email protected]
Other ways to reach us
Prefer a different channel? We're here.
Enterprise customers receive 24/7 critical support with a 1-hour response SLA for system-down incidents.